This Privacy Policy applies to the processing of personal information by Sima (Canada) Inc., a company duly registered under the laws of Canada with its address at 101 Shoreview Place, Ontario, Canada. This Privacy Policy is in accordance with the principles outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws and regulations.
By continuing to use the services or access our platform you agree to this privacy policy. If you do not agree to this privacy policy, you may not be availed of the services. We advise you to carefully read this Privacy Policy to better understand how we utilize your personal information.
We collect this personal information when Users interact with our App (Sima), website, products, or services. This may include but is not limited to name/nickname, email address, phone number, and credit card information. We collect this information for the purpose of providing and improving our services, processing transactions and communicating with Users.
We use the collected information for the following purposes:
- To provide and maintain services to Users.
- To process transactions and generate invoices/receipts.
- To communicate with Users regarding their orders, inquiries, or requests.
- To send periodic emails and updates about our services, promotions, or other relevant information.
Users may choose to opt out of receiving these communications.
We do not sell, trade, or rent User’s personal information to third parties. However, we may share personal information with trusted Service providers like Stripe (payment platform), Mindee, Google Play Store (Android) and App Store (iOS) who assist us in operating our App, website or conducting our business, as long as these parties agree to keep the information confidential and use it only for the purposes specified by Sima (Canada) Inc.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Personal information used for transactions, invoices, or receipts is retained for a minimum of seven years, as required by Canadian tax and accounting laws.
We are committed to ensuring the security of User’s personal information and have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect on our Platform from loss, unauthorized use, and alteration.
You are solely responsible for any Personal Information you choose to disclose to third parties, including your password and User Account information. You can lose significant control over your personal information and face legally enforceable actions if you lose control of your user account.
By providing us with their personal information, Users consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
To emphasize the need for transparency over the usage of personal information, we ensure fair processing of information typically through this Privacy Policy.
Users have the right to access their personal information held by Sima (Canada) Inc. and obtain information about how we process it.
Users have a right to restrict or withdraw their consent to our processing of your information, which you can do at any time.
Users are entitled to have personal information rectified if it is inaccurate or incomplete.
Users have the right to request the deletion or removal of personal information where there is no compelling legal or regulatory requirement for its continued processing.
Users have the right to request for their personal information to be moved, copied or transmitted from one IT infrastructure to another and we will make sure that it is done in a secure manner, without compromising usability.
Users have the right to object to our processing of their Personal information in some circumstances. The right not to be subject to automated decision-making Sima (Canada)Inc. does not make decisions based solely on automated means including profiling except informed consent of the User is obtained.
Sima (Canada) Inc reserves the right to update, modify, or change this Privacy Policy at any time without prior notice. Users are encouraged to review this Privacy Policy periodically for any updates or changes.
If you have any questions, concerns, or complaints about our Privacy Policy or our handling of personal information, please contact us at:
The Data Protection Officer
Sima (Canada)Inc
101 Shoreview Place,
Ontario, Canada
info@simainc.ca
If you have a complaint about the way we use your information or how we respond to your requests and questions related to privacy, you can also send a complaint to the Office of the Privacy Commissioner of Canada via this link
https://www.priv.gc.ca/en/report-a-concern/